Ibtikar Fund backs AI retention startup Churn Solution
Palestine-based Churn Solution receives seed funding to expand its AI retention platform for subscription businesses.
Ibtikar Fund has made a seed investment in Churn Solution, a Palestine-based AI customer retention platform built to reduce churn and recover lost revenue for subscription-based businesses. The value of the investment was not disclosed.
Churn Solution was founded in 2025 by Abdulhafeth Salah, Mahdi Washha, and Walaa Kashou. From formation to first product took three months. The startup secured its first paying customer shortly after launch and now has paying customers in the USA, UK, Italy, India, Morocco, Canada, Saudi Arabia, and Australia.
The product is built around a set of AI-assisted flows. Personalised cancellation flows present targeted retention offers at the moment a subscriber tries to cancel. Reactivation flows are designed to win back customers who have already churned. Failed-payment recovery cuts the involuntary churn that follows declined charges. The platform also has AI-driven feedback analysis, session recordings, and in-dashboard AI insights on sentiment and cancellation-intent trends. An MCP integration lets teams query retention data from AI assistants. A no-code flow builder means non-technical staff can design retention experiences on their own.
Churn Solution positions itself as an alternative to rigid, one-size-fits-all retention tools. It is purpose-built for startups and SMBs. Co-founder and CEO Abdulhafeth Salah said the investment will accelerate the product roadmap and market expansion, while bringing enterprise-level retention sophistication to smaller businesses.
Ambar Amleh, managing partner at Ibtikar Fund, said the firm is excited to back the team. Retention, she said, is a financial imperative for the subscription economy.
The capital will fund hiring in sales, marketing, and content. It will also support go-to-market expansion. Churn Solution plans to expand its presence in MENA and is exploring integrations with e-commerce platforms.
The investment comes as the subscription economy is projected to reach $1.5 trillion by 2033, according to Grand View Research. With customers in eight countries already, the startup has shown its product can travel outside Palestine before it has made a formal push into the wider MENA region.
