Abu Dhabi insurtech C2S processed 520,000 policies in 2025
The insurance infrastructure company connects insurers, brokers and government systems on a cloud platform, and says it stayed profitable through 2025.
Karim El-Sayed Karim El-Sayed covers company news, policy and regulation across the UAE and wider MENA for Anecdoted, with a focus on how new rules and licences reshape how startups operate. karim@anecdoted.com
C2S, short for Click To Secure, builds the technology layer that insurers and brokers run their business on. The Abu Dhabi company was founded in 2021 and works in fintech, selling infrastructure rather than cover. Its platforms processed more than 520,000 policies in 2025, close to 500 million in premiums, and over 136,000 claims.
Hisham Maher Hashem Safadi is the founder and chief executive. Under him, C2S has taken on a problem that is less glamorous than it is expensive: insurance back offices that still move work by hand. The company's pitch is that this work can be rebuilt as real-time, data-verified digital operations.
The platform is cloud and API-native. That lets it sit between parties that rarely share systems cleanly — insurers, brokers, third-party administrators, payment gateways and government systems. Two proprietary products carry the load. ORCADA handles underwriting and placement. TRUST handles claims. AI agents work inside both, taking on underwriting, policy administration, claims validation and payouts that are aware of the policy behind them.
Safadi's company is specific about what it is not. C2S is neither an insurer nor a broker. It describes itself as regulated technology infrastructure, which leaves the risk and the balance sheet with its clients and keeps the software with C2S.
Partners use it to launch, operate and scale insurance products across several markets and regulatory frameworks, without rebuilding integrations for each one.
The efficiency numbers are the ones partners tend to ask about. C2S cut selected inspection requirements by more than 30% and claims-processing time by over 40%. Those gains come partly from removing manual checks that data can settle on its own, and partly from the AI agents that flag or clear claims before a person touches them.
Profitability alongside growth
Plenty of insurance technology companies can show volume. Fewer can show a margin. C2S says it has stayed consistently profitable, with a 33% profit margin.
The company was named a winner in a 2025 list of 100 companies to watch.
What comes next for insurtech infrastructure
The next generation of this infrastructure is being built around AI-powered decision engines. That shift matters because the bottleneck in insurance has never really been the sale — it is everything after it. Underwriting, placement, validation and payout each involve a decision, and each decision has historically needed a person with a screen and a checklist. Moving those decisions into software changes the unit economics of the insurer, not just the speed of a single claim. For a company like C2S, which owns neither policies nor risk, the value sits in how many of those decisions it can run, and how many partners it can run them for. The 2025 volumes suggest that question is being answered on volume, with margin holding.
